Contacts Google sync not

Need help with VueMinder Pro or Ultimate? Ask your questions here.
User avatar
apelec
Posts: 99
Joined: Mon May 16, 2016 9:30 am
Location: England

Contacts Google sync not

Post by apelec » Sun Mar 21, 2021 1:40 pm

VM and my Android phone have stopped synching with Google contacts. I realise this may be a Google issue but just wonder if any one around here has experienced the same issue and found a solution.

I don't know if this is relevant

\AppData\Local\VueSoft\VueMinder\PendingSync.bin is dated today and zero bytes

\AppData\Local\VueSoft\VueMinder\Google.Apis.Auth.OAuth2.Responses.TokenResponse-xxxx@gmail.com is dated today

If I manually force VM to contacts sync, it is very (too) quick but no error reported.

My phone tries for a while then says last synch 14th Feb

No issues with Calendars sync three ways.

Any ideas?

Thanks

User avatar
VueSoft
Dan Chartrand
Posts: 3960
Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA
Contact:

Re: Contacts Google sync not

Post by VueSoft » Sun Mar 21, 2021 10:12 pm

Hi apelec, I'm not seeing any issues syncing VueMinder with Google Contacts on my test computers. Are you using the latest version of VueMinder? If you're using an older version, it's possible updating to the latest version will fix the problem you're seeing.

If that doesn't fix it, then please try these steps:
  1. Click the "Share -> Google Contact Sync" menu command.
  2. Uncheck the box for automatically syncing with Google.
  3. Click the "Options -> Program" menu command.
  4. Click the folder button/icon on the right side of the "Data folder" field. The data folder will open in File Explorer.
  5. Exit VueMinder by clicking the "File -> Exit" menu command.
  6. In the data folder, delete the file named "Google.Apis.Auth.OAuth2.Responses.TokenResponse-contacts".
  7. Start VueMinder.
  8. Click the "Share -> Google Contact Sync" menu command.
  9. Check the box for automatically syncing. A webpage should appear asking for permission. If you use multiple Google accounts, make sure to pick the one that has the contacts you want to sync, and click the button to allow access.
  10. The contacts should automatically sync and the "Google Contact Sync" window should update to show the date/time of the most recent sync.
Please let me know if that doesn't fix the problem.
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

User avatar
apelec
Posts: 99
Joined: Mon May 16, 2016 9:30 am
Location: England

Re: Contacts Google sync not

Post by apelec » Mon Mar 22, 2021 5:22 am

Thanks Dan,

I am on Ultimate 2021.01

I shall try your procedure in a quiet moment. As I mentioned I only have issues with Contacts.

the Calendar sync fine on both VueMinder and my Android
Contact do not sync on both VueMinder and my Android

I cannot understand why the credentials would fail only for Contacts but hey this is Google.

User avatar
apelec
Posts: 99
Joined: Mon May 16, 2016 9:30 am
Location: England

Re: Contacts Google sync not

Post by apelec » Tue Mar 23, 2021 9:19 am

What do you know, it reconnected :) but only once :(

I think Google does not like large Notes field or with very long lines.

An other surprise was that it synched Google to VM direction even with Google weeks behind. I had to restore from backup, trim the Notes into a file and tidy up to get back to a working sync.

Now I wish I could find a way to get my phone to contact sync again

PCS
Posts: 2
Joined: Mon May 31, 2021 9:52 am

Re: Contacts Google sync not

Post by PCS » Mon May 31, 2021 10:39 am

Dear apelec,

I had (and still have) the same issue with syncing contacts as you do.
I first tried VueMinder in December 2020 (version 2020.08, I guess) and ran into this issue.
I contacted support and got the same reply from Dan as you did.

After some further inquiries I sent step-by-step descriptions and screenshots to reproduce the behavior... contacts syncing on first initial connection... after that no further syncing and no error-message whatsoever).

Dan finally replied:
Thank you for the information. This has been corrected for the next release. I’ll let you know as soon as it’s available to download.
Best regards,
Dan Chartrand
Since then I saw versions 2021.01 and 2021.02 come (without any notice from Dan as announced) and tried each of them, and they all had the same issue not solved.

VueMinder looks really nice and worth the investment, but as long as it doesn't do what it's intended to do and to be used for, it's worthless for me.

User avatar
VueSoft
Dan Chartrand
Posts: 3960
Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA
Contact:

Re: Contacts Google sync not

Post by VueSoft » Mon May 31, 2021 12:17 pm

Google is in the process of deactivating the Contacts API (which the current version of VueMinder uses for syncing contacts). This will be replaced with what Google calls a People API. Why Google decided to this, I have no idea.

I'll update the next version of VueMinder to work with the People API and I'll post a reply when this work is completed.
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

PCS
Posts: 2
Joined: Mon May 31, 2021 9:52 am

Re: Contacts Google sync not

Post by PCS » Mon May 31, 2021 1:55 pm

Sounds great and would be great if we could see it working in the next version!

Image

Post Reply