Connection Timeout

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modussn
Posts: 3
Joined: Wed Mar 18, 2020 6:40 am

Connection Timeout

Post by modussn » Mon Jun 22, 2020 5:30 am

Hello,

I have the server installed on a laptop. Vueminder Ultimate 2020.03 installed on two other laptops. I started getting this error on the computer running Windows 10.

"A problem occurred while attempting to connect to the server: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding."

The computer running Windows 7 can connect to the server without issue.

I did check to make sure that none of the settings for connecting to server got changed.

Any suggestions on how to fix this?

Thank you for your time and effort.

Cheers!

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VueSoft
Dan Chartrand
Posts: 3843
Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA
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Re: Connection Timeout

Post by VueSoft » Tue Jun 23, 2020 9:04 pm

Hi modussn, which version of Windows 7 and 10 do you have installed? Are you able to ping the local IP address of the computer that is running MySQL Server from your Windows 7 computer? My guess is that this is due to a firewall issue.
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

modussn
Posts: 3
Joined: Wed Mar 18, 2020 6:40 am

Re: Connection Timeout

Post by modussn » Wed Jun 24, 2020 5:32 am

Hello Dan,

Windows 7 Home Premium Version 6.1.7601
Windows 10 Pro Version 10.0.18362.900


Pinging 192.168.254.47 with 32 bytes of data:
Reply from 192.168.254.47: bytes=32 time=3ms TTL=64
Reply from 192.168.254.47: bytes=32 time=4ms TTL=64
Reply from 192.168.254.47: bytes=32 time=2ms TTL=64
Reply from 192.168.254.47: bytes=32 time=3ms TTL=64

Ping statistics for 192.168.254.47:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 4ms, Average = 3ms

Under Windows Defender Firewall, VueMinder has a check in both the private and public boxes.

Cheers!

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