calendar not matching google calendar

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unitedtherapy

calendar not matching google calendar

Post by unitedtherapy » Tue Mar 24, 2020 3:25 pm

Hi Dan,
We just noticed that the calendar is not matching up with google calendar.
We have a appointment on google calendar for 3:00PM today it is not on VueMinder but it is on Google and VueMinder and Google are connected.
What is going on?

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VueSoft
Dan Chartrand
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Re: calendar not matching google calendar

Post by VueSoft » Tue Mar 24, 2020 11:32 pm

Try removing the calendar and re-adding it. If that doesn't fix it, please try the instructions in the FAQ under "My calendars aren't syncing with Google Calendar".
https://www.vueminder.com/FAQ-Troubleshooting.aspx
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

unitedtherapy

Re: calendar not matching google calendar

Post by unitedtherapy » Wed Mar 25, 2020 8:30 pm

We followed your instructions to a T,
When we added an event to our calendar on our business phone ( For Test purposes to see if it worked ).
Which it didn't it does not pop open on my computer with a notification saying whatever the notification is supposed to say.
I added a client named Anaya Jacobs to the vueminder calendar on my business phone.
When I tried to see if Anaya Jacob's 6:00pm to 6:30pm appointment was on the vueminder calendar on my computer it was not there.
What could be wrong?
United Therapy's calendar is synced in vueminder under default calendar but unitedtherapy1@gmail.com is not listed but Tasks and United therapy's Calendar are listed under vueminder's default calendar.

unitedtherapy

Re: calendar not matching google calendar

Post by unitedtherapy » Mon Mar 30, 2020 5:01 pm

have you found out what the problem is?

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VueSoft
Dan Chartrand
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Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA
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Re: calendar not matching google calendar

Post by VueSoft » Mon Mar 30, 2020 5:14 pm

Sorry, I don't know what is causing the problem. Do you see the missing events when you open the Google Calendar web page on your computer? If not, then the problem is most likely between your phone and Google Calendar.
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

unitedtherapy

Re: calendar not matching google calendar

Post by unitedtherapy » Mon Mar 30, 2020 10:21 pm

we will check on that tomorrow and let you know.

unitedtherapy

Re: calendar not matching google calendar

Post by unitedtherapy » Thu Apr 02, 2020 8:48 pm

The answer to your question is when we put something on the google calendar on the phone it does not show up on the google calendar webpage or in vueminder and our 2 default calendars in vueminder ultimate have disappeared, where it would say United Therapy's Calendar or unitedtherapy1@gmail.com.

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VueSoft
Dan Chartrand
Posts: 3878
Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA
Contact:

Re: calendar not matching google calendar

Post by VueSoft » Thu Apr 02, 2020 8:51 pm

Thank you for the information. If the event you added to the Google Calendar app on your phone isn't appearing on the Google Calendar webpage, then your phone isn't properly syncing with Google Calendar. Unfortunately, I'm not able to help with that. Please contact Google for assistance.
https://support.google.com/calendar/?hl ... ic=3417969
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

unitedtherapy

Re: calendar not matching google calendar

Post by unitedtherapy » Fri Apr 03, 2020 12:56 pm

we will contact google to fix this part of it.

unitedtherapy

Re: calendar not matching google calendar

Post by unitedtherapy » Fri Apr 03, 2020 10:26 pm

we have fixed google calendar and the phone we were using the phone calendar and not the google calendar app thank you Dan.

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