Canceled Appointments still showing up in VewMinder

Need help with VueMinder Pro or Ultimate? Ask your questions here.
fischer
Posts: 3
Joined: Tue Jun 27, 2017 12:57 pm

Canceled Appointments still showing up in VewMinder

Post by fischer » Wed Jan 23, 2019 10:06 am

I am using calendy for clients to set appointments with me. It is linked to my google calendar. In VueMinder Pro I am subscribed to the calendar. When someone sets up an appointment it all works fine. When they cancel an appointment it shows up as canceled in google calendar but not in VueMinder. I have attached a copy of the events in google calendar and VueMinder.

When someone cancels an event, calenday changes the name of the event to "Canceled: " then the original name. Calendy communicates with Good that it is "canceled." Google somehow knows that it is canceled because it shows up a different color and the title is marked though.

Even after manually telling VueMinder to sync this particular calendar, neither the name change or the canceled status gets transferred over to VueMinder.

Please help.
Attachments
VueMinder Same Events.png
VueMinder Same Events.png (21.48 KiB) Viewed 2154 times
Google Calendar canceled events.png
Google Calendar canceled events.png (11.55 KiB) Viewed 2154 times

User avatar
VueSoft
Dan Chartrand
Posts: 3851
Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA
Contact:

Re: Canceled Appointments still showing up in VewMinder

Post by VueSoft » Thu Jan 24, 2019 12:12 am

Thank you for the information. I'll investigate further and will let you know when a correction is available.
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

fischer
Posts: 3
Joined: Tue Jun 27, 2017 12:57 pm

Re: Canceled Appointments still showing up in VewMinder

Post by fischer » Tue Mar 05, 2019 11:03 am

do you have an update on this issue. Its been more than a month with no word.

User avatar
VueSoft
Dan Chartrand
Posts: 3851
Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA
Contact:

Re: Canceled Appointments still showing up in VewMinder

Post by VueSoft » Tue Mar 05, 2019 9:13 pm

I apologize for the delay. This will be corrected in the next release. I'll post a reply when the correction is available.
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

Post Reply