All contacts gone

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Posts: 2
Joined: Sat Feb 22, 2014 7:59 am

All contacts gone

Post by comsec » Wed Oct 25, 2017 4:11 am

All contacts have been wiped
Only 5 backup files exist all in the last 3 days - all with 0 contacts.

Anybody had this before?

It is a total disaster.

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Dan Chartrand
Posts: 3973
Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA

Re: All contacts gone

Post by VueSoft » Wed Oct 25, 2017 6:08 pm

Hi comsec, I’m not sure what happened to cause all your contacts to disappear, or why the contacts wouldn’t be in your backup files. VueMinder doesn’t modify backup files after they’ve been written, and certainly wouldn’t delete data from a backup. That’s very odd. I can’t even begin to guess what happened.

To recover your data, try searching your hard drive for files having a “vbackup” extension, or browse to the “Backups” subfolder of VueMinder’s private data folder. The path can be found in the Program Options window. You should see some backup files in that folder, unless you disabled automatic backups. Click the “Browse” button in the Restore Data window to open a vbackup file that was generated before the problem occurred.

I hope that helps. Please let me know if you’re unable to recover your data, or if you have any other questions.
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

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