No email or text reminders

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Terry McCarty
Posts: 18
Joined: Wed Jan 29, 2014 5:12 pm

No email or text reminders

Post by Terry McCarty » Fri Jan 27, 2017 9:44 am

My vueminder has been working fine until yesterday. I don't know what changed. It will not send me a text reminder any more. When I go the the options menu and try to send me an email or text message. It comes back to me and says there is an authentication error, authentification failed. I checked my user name and password and they are both correct.

What could be wrong?

User avatar
Dan Chartrand
Posts: 3952
Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA

Re: No email or text reminders

Post by VueSoft » Fri Jan 27, 2017 6:17 pm

Hi Terry, are you attempting to send email through a Google Mail account? If so, have you made any recent changes to the security settings in your Google account? You might need to re-enable access from “less secure apps” before VueMinder can send email through your account. You can enable access on the page linked below:

Also, please check that your email settings weren’t accidentally changed. The SMTP server needs to be, port 465 (not 587), and Use SSL checked.

I hope that helps. Please let me know if you have any other questions.
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

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