unexpected packet format

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Joined: Mon Aug 03, 2015 1:30 pm

unexpected packet format

Post by Aubint » Fri Apr 08, 2016 6:48 am

I just installed my upgrades and now I am getting this when it is scheduled for reminders

"An error occurred while attempting to send an email for event "what reminder I scheduled" The handshake failed due to an unexpected packet format"

What can I do to fix this...

Thank you,

Aubint That's Me :)

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Dan Chartrand
Posts: 3958
Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA

Re: unexpected packet format

Post by VueSoft » Fri Apr 08, 2016 4:57 pm

Hi Aubint, please open the Email Settings and change the port to 465. Also make sure the box labeled "Use SSL" is checked. Click the "Send a Test Email" button to test the updated settings. If you still get an error, change the port to 587 and uncheck the "Use SSL" box. Does that fix it?
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

Posts: 1
Joined: Fri Oct 14, 2016 6:33 pm

Re: unexpected packet format

Post by PVShores58 » Fri Oct 14, 2016 6:38 pm

Thanks! Changing ports worked for me. I don't understand why, since the other worked for a long time, but I'm glad to be back up. It was strange that there was no search result when I looked up the term "packet" in the help section of the website.

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