VM Keeps Locking Up in Windows 8.1

Need help with VueMinder Pro or Ultimate? Ask your questions here.
mmicscams
Posts: 1
Joined: Fri Mar 27, 2015 11:57 am

VM Keeps Locking Up in Windows 8.1

Post by mmicscams » Fri Mar 27, 2015 12:06 pm

Sometimes when adding an event or a note the box comes up with the header information then after a few seconds it goes to "not responding" and I have to close it using Task Manager and open back up. Then works fine for awhile.

User avatar
VueSoft
Dan Chartrand
Posts: 3924
Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA
Contact:

Re: VM Keeps Locking Up in Windows 8.1

Post by VueSoft » Fri Mar 27, 2015 6:01 pm

Hi mmicscams, welcome to the forums. The behavior you're seeing is not a known bug and it's not something I see when running on Windows 8.1. Have you tried rebooting?

If rebooting doesn't fix the problem, there might be something wrong with the VueMinder installation. To fix the problem, use the Control Panel to uninstall VueMinder (this won’t remove any data). Reboot after uninstalling. Next, download and reinstall using the link below:
http://www.vueminder.com/Download.aspx

If that doesn’t solve it, there could be something wrong with the .NET Framework 4.0 or 4.5 installation. If you’re running Windows 7, you can use the Control Panel to uninstall Microsoft .NET Framework 4.0 or 4.5. Reboot after uninstalling and then use the link below to reinstall the .NET Framework 4.5.
https://www.microsoft.com/en-us/downloa ... x?id=30653

If you still see the problem after reinstalling the .NET Framework, there might be a problem with the program data file. You can use the utility linked below to completely reset the data.
http://www.vueminder.com/download/ResetData.zip

After resetting the data and restarting VueMinder, use the “Restore Data” command on the File menu to restore from a backup.

Please let me know if that doesn't fix the problem or if you have any other questions.
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

Post Reply