Sometimes cannot dismiss alarms

Need help with VueMinder Pro or Ultimate? Ask your questions here.
dr_hersh
Posts: 56
Joined: Tue Feb 14, 2012 12:42 am

Sometimes cannot dismiss alarms

Post by dr_hersh » Mon Jan 07, 2013 11:43 am

When I dismiss an alarm, it sometimes continues. The only way to stop it is to exit the program.

User avatar
VueSoft
Dan Chartrand
Posts: 3927
Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA
Contact:

Re: Sometimes cannot dismiss alarms

Post by VueSoft » Mon Jan 07, 2013 10:08 pm

Hi dr_hersh, which version are you using? If you're using an older version, it's possible this problem has been fixed. You can update by clicking the "Check for Updates" command on the Help menu. The latest version is currently 10.1.2.

If you're using the latest version, can you clarify the problem? What do you mean by the alarm continues? Does it continue to display on the screen? If the reminder plays a sound, does the sound continue to play even though the reminder is no longer visible? Or do you mean the reminder reappears after 1 minute?
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

dr_hersh
Posts: 56
Joined: Tue Feb 14, 2012 12:42 am

Re: Sometimes cannot dismiss alarms

Post by dr_hersh » Mon Jan 07, 2013 11:09 pm

I am using VM Pro 10.1.2. When I dismiss an alarm, it continues to play, even though I cannot see it anymore. This has been going on for some time, though the last few updates. I can't tell you when the problem started. I have my alarms set to ring continually and not stop after a minute or so.

dr_hersh
Posts: 56
Joined: Tue Feb 14, 2012 12:42 am

Re: Sometimes cannot dismiss alarms

Post by dr_hersh » Mon Jan 07, 2013 11:10 pm

Addendum; It doesn't happen every time. Most of the time it works fine, but every so often this happens.

User avatar
VueSoft
Dan Chartrand
Posts: 3927
Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA
Contact:

Re: Sometimes cannot dismiss alarms

Post by VueSoft » Mon Jan 07, 2013 11:47 pm

Is it a desktop alert or popup reminder? What type of media are you playing? I've tried a lot of different combinations, but so far I haven't been able to get it to happen.
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

dr_hersh
Posts: 56
Joined: Tue Feb 14, 2012 12:42 am

Re: Sometimes cannot dismiss alarms

Post by dr_hersh » Tue Jan 08, 2013 1:14 am

It's a pop up reminder that permits me to snooze or dismiss. It plays a wav file of a looping gentle alarm. I can live with it. I assume I'm doing something wrong. don't lose sleep over it.

User avatar
VueSoft
Dan Chartrand
Posts: 3927
Joined: Sat Aug 23, 2008 12:39 am
Location: St. Louis, Missouri, USA
Contact:

Re: Sometimes cannot dismiss alarms

Post by VueSoft » Tue Jan 08, 2013 8:05 am

If the problem happens when snoozing (not dismissing), see the thread linked below for a temporary workaround. Maybe this is related.
http://www.vueminder.com/forums/phpBB3/ ... f=5&t=1033
Dan Chartrand, Founder
VueSoft LLC | St. Louis, Missouri, USA

dr_hersh
Posts: 56
Joined: Tue Feb 14, 2012 12:42 am

Re: Sometimes cannot dismiss alarms

Post by dr_hersh » Tue Jan 08, 2013 2:26 pm

Thanks, Dan. I'm gonna live with the occasional inconvenience and see if it self repairs in the future.

David

Post Reply